Today I refactored USB audio drivers for Nimitra server and update latest drivers from possible sources I found for 2019 update. While during driver update for whole night, I realized something interesting.

 

1. Many clients are computer illiterate and I often see my Fidelizer clients asking his friends to setup with driver. Companies not providing public driver support will cause a lot of trouble for their clients who don’t setup driver themselves. I’m sure they have their reasons but refusing to provide public driver download can cause clients returning products due to unexpected issues.

2. Driver download should be easily accessible. Some companies don’t provide driver download in product or support page and browsing through site’s structure to find downloadable content can make some people giving up on trying. Some companies also made a good decision to adopt single technology and make universal driver for all products which is very nice.

3. Products with more up to date drivers will take higher priority on customer’s checklist. Some used to be famous products gaining less attention due to using legacy XMOS driver version 1.61 and newer Windows 10 with updates may have strange issues for some.

 

I also saw a few companies leaving industry and some redirected audiophile website to some random shops instead which is kinda sad too. Computer audio should be easier to use with less trouble and I hope Nimitra can help getting better audio experience with passionate products.